10 Rules for Leaders is intended for Customer Experience executives at retail, tech, and service organizations who find themselves facing the prospect of re-engineering the business works to deliver on the new promises customers want the brand to make.
In this White Paper from StoryMiners, you'll get battle-tested insights from the front lines that will help you understand what matters most plus specific advice on leading through intense change periods. Rule #8 may be the most powerful and immediately applicable (but we recommend you follow all ten.
Rather than delivering an endpoint for your thinking, the value of reading this White Paper will be in the questions it surfaces for you. Questions that will lead you to make better design-based decisions which will benefit customers, employees, and shareholders alike.
We hope you enjoy the read. Please share with others if you.
If you have questions, please let us know. We've set up a special email address for questions that arise from this read: 11thRule@StoryMiners.com.